Terms and Conditions

1. SUPPLIER IDENTIFICATION

Queen Scrunchie is a site operated by (individual or company name with legal status, Queen Scrunchie').

Queen Scrunchie is registered in The Netherlands under company number (75108984) with our registered office at 2 Biothof 1098RW, Amsterdam, The Netherlands.

2. PRIVACY POLICY & COOKIES

The website is owned by Queen Scrunchie and the data controller is Queen Scrunchie.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment, as referred to in our privacy policy.

3. PRODUCT INFORMATION 

Scrunchies and headbands are handmade in The Netherlands. All material are sourced locally. 

4. RIGHT TO CANCEL

If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them by following the care instructions as stated on our website. 

You have 5 business days to contact us once you've received your items, if you wish to return your product/s. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective or unless communicated with you otherwise). 

5. ORDER FULFILMENT

If we cannot fulfil your order or item/s in your order, you will be informed via email and an alternative product or a product refund directly into your payable account will be processed. 

5. NOTICES 

All notices you send us must be sent to the contact details on this site. We may give notice to you via the email address you provided to us when making a purchase. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees. 

6. CONTACT

You can contact us via email (queenscrunchie@gmail.com), phone (+31 6 405 55 876), or connect with us on Instagram @queenscrunchie

7. DONATIONS

A percentage of sales will be donated monthly to a chosen organisation. The donation percentage and organisation will be stated on the ‘Monthly Mission’ page.

8. PROMOTIONS AND GIVEAWAYS

From time to time we may offer promotional discount campaigns which may apply in respect of any, or certain specified, purchases made through this Website. The promotional conditions of use and redemption requirements will be specified on our website.

We can promote our giveaways on our social media pages (Instagram and Facebook), and these giveaways are not affiliated or sponsored by Instagram or Facebook. The winner of these giveaways will be informed via DM. We currently do not have any open promotions or giveaways, as all promotions have been closed and the winners informed. 

The following terms and conditions relate to all promotions, competitions and promotion codes unless otherwise stated:

• Only one promotion code can be used per order.
• Promotional codes cannot be redeemed when automatic sale has been applied to products 
• Selected brand and product exclusions may apply.
• A promotion code can't be used after an order has been placed.
• Personal promo codes can only be redeemed through the user account in which the promotion code was offered and registered.
• Promotional codes do not apply to pre-sale items and gift vouchers 
• The promotional codes are not applied on shipping costs, unless stated otherwise.
• Buy 1 product, get your 2nd product 50% off doesn't apply on sale items. The 50% discount will be applied on the lowest priced item. If purchasing four products, the discount will be applied on the two lowest priced items. Promotion does not apply to scrunchie sale packs. 

9. AMBASSADOR PROGRAM 

Ambassadors who work with us, give us the right to use their content on our social media and on our website or on any other media.

An ambassador will receive 2 products per month (completely free) delivered to the address shared with us. The program runs for 3 months and in return the ambassador must post all content on social media tagging @queenscrunchie, and share the content via email (1 x post per product, 1 x reel per parcel, 1 x story per parcel). If the ambassador does not post within 30 days, a parcel will not be sent the next month and the program is suspended until content is sent directly to us. 

Ambassadors agree to receiving a QS discount code with an expiry date. The discount code can be shared. If the discount code is redeemed 10 times, the ambassador will receive a gift from us (a 30EUR gift voucher to a small business of their choice). 

Ambassadors agree to sharing their personal information to ensure we ship their parcel.